Contact the FPSHIFT team
hello@fpshift.appSend a message from your usual email app. No FPSHIFT account or support login is needed.
1. What do you need help with?
Choose a topic to open an email draft. You decide what to include and when to send it.
2. Help us understand the problem
Tell us what you clicked, what you expected, and what happened. Include the FPSHIFT and Windows versions, and relevant CPU, GPU and RAM details if you know them. You do not need to send every hardware detail for a simple question.
A screenshot or the exact wording of an error can help. Check it first for your name, email, file paths, account information or other private details. Never send passwords, access tokens or payment information.
3. Quick help
Do I need an account?
No. You do not need to register or sign in to use FPSHIFT or email support. The planned app analytics profile is separate from an account; see Privacy for details.
Is every optimization free?
All available optimizations are included without a paid upgrade. Available features depend on your PC, Windows version, drivers and installed games.
How do I review or undo a change?
Open Activity, locate the recorded change and review its current status. Use the restore action where it is supported. If you are unsure, stop applying more changes and contact us. Not every change made by another app or manually in Windows can be restored by FPSHIFT.
Why is an optimization unavailable?
A feature may require a particular device, driver or Windows setting. Read the explanation in the app. If the reason is unclear, send us the feature name and the details of your setup that are relevant to it.
Will FPSHIFT improve every game by the same amount?
No. Results depend on your PC and game configuration. Website performance figures and app-demo sequences are illustrative, not a promise of a particular result.
What if Windows or a security app shows a warning?
Do not bypass the warning or turn off protection to continue. Send us the exact message and where you obtained the installer so we can help investigate.
Does uninstalling restore all settings?
Not necessarily. If you want to restore a supported change, review the available restore action before uninstalling. If a setting is unclear, ask us first.
4. Privacy requests without an account
Email hello@fpshift.app with “Privacy request” in the subject. Explain what you would like to access, correct or delete.
If you already have an installation identifier from the app or a previous support conversation, include it. If you do not, contact us anyway; we will explain what information is reasonably needed to find the right record. Please do not send identity documents or sensitive information unsolicited.
The planned analytics profile has a 90-day inactivity retention period. For the data categories, required-analytics model and the details still being finalized before release, read the Privacy notice. For app-use conditions, read the Terms.